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This is the Support Information Sheet for all FahrentecTM ice machine products and services.

We have launched this section for the quality improvement of both our products and services. In this section, information covers the most frequently asked questions and answers. It also has outlined the structural description of our complete services from pre-sales to post-sales.

You are also welcomed to leave us any questions in regarding the problems of your current ice making, processing practice (any brands, or models of ice machine related system) , we will have our specialized engineer to reply your questions in 24 business hours.

Q11: What is the usage life of FahrentecTM ice machine?

FahrentecTM ice machines are designed for usage life up to 20 years under regular maintenance and proper operating manner.

Q12: We are located in the coastal area, will equipment goes corroded?

FahrentcTM ice machines are all finished with 3 layers oven-baked anti-corrosive paint, and hot galvanized steel, stainless steel, so corrosion is maximally prevented.

Q13: How do I install the ice machine?

FahrentecTM ice machines and refrigeration systems require installation in different degrees of labor involvement, however, we have utilized the modular-design concept in the full range of our ice machine and refrigeration systems, they all are ski-mounted or containerized. Only few connection works are required in between these modular, the detailed user care and operating manual is provided along with the ice machines, also the video clips, photo illustrations, and real time online or phone support by our specialized engineer.

As optional, we can send our engineer over for onsite instruction, this is part of our free service but the relevant Visa fees, return way tickets, food, accommodation, communication, transportation, security are due on clients’ liability.

Q14: Are there any warranty?

All of our ice machines and custom-design refrigeration systems come with 18 months full parts warranty.

Under normal usage, when the machine breaks down due to defects or system designing failure within the warranty period, FahrentecTM supplies the replacement at free charge of cost and freight. Reacting time is limited in 48Hours.

Under normal usage, when the machine breaks down due to defects or system designing failure beyond the warranty period, FahrentecTM supplies the replacement at factory cost plus freight. Reacting time is limited in 48Hours.

When machine breaks down due to the damage caused by improperly operating manner, or violation to the instructions which were specified in user manual, regardless validity of warranty, FahrentecTM supplies the replacement at factory cost plus freight. Reacting time is limited in 48Hours.

Q15: How long is the shipping lead-time?

The shipping lead-time is around 25 Working days (44 calendar days) after the receipt of first deposit. However, FahrentecTM also custom-make the large refrigeration and cooling systems, these larger system has various and longer production cycle depending on individual cases.

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